Case Study

Margaret House, CEO of Bounce Fitness and the Board of Directors are keen to

have the four Centres registered with Fitness Australia (

They feel that standards required to be met as a registered fitness centre would not

only ensure the credibility of the organisation in the eyes of the public but provide

goals for the Centre Managers and teams.

Registration will require meeting the Code of Conduct for the state in which each

Centre is located and ensuring that all trainers meet, or immediately undertake

training to meet certain standards. Information about the registration can be

obtained by going to the Fitness Australia website and clicking on the Registration

and Policies and Guidelines tabs. The Codes of Conduct for each State can be found

on the Policies and Guidelines tab, Business Principles and Guidelines section, if

you scroll down the page.

The minimum educational qualification required by Bounce Fitness for all trainers is

the Certificate III in Fitness Instructing and all trainers must hold this to continue to

work as a trainer of classes and individual clients. At this point in time, this has not

been consistently applied. In Cairns all are qualified, in Brisbane two need the basic

training, two also in Sydney and in Melbourne there is one. It is intended under the

change management initiative that all trainers, once they have completed the basic

training will continue to pursue further training, the Certificate IV and Diploma,

annually as personal development.

Bounce Fitness will pay for the training fees and other incidentals such as text book

requirements and provide one paid hour per week for study leave. Bounce Fitness

will also reimburse travel and accommodation for compulsory study attendance


It is expected that the change management process will be fairly smooth if adequate

measures are taken and the process is well managed. The major resistance will

come from the five trainers who do not have this qualification and have learned

through experience. They do not feel that a qualification is necessary. They have

indicated that they are not keen to participate in the further training initiative.

If the whole standardisation process is not managed carefully, there is a potential for

dissatisfaction and all Centres may not comply with the standardised procedures.

This is a major concern for the Executive; hence your recommendations are crucial.

You have been asked to investigate the feasibility, benefits and practicality of

entering into such a relationship with Fitness Australia and make recommendations.

Prepare a report for submission to the CEO and Board.



Task 2 Bounce fitness

Task 2 requires you to gain background information. On your own paper, address

the following points to ensure you have all the necessary information:


2A Review the information in the case study; examine the information on the Bounce fitness website and in the website of Fitness Australia.


2B Identify, define and analyse the business problems and issues


2C Identify what information will you require to provide to the CEO and board of Directors to allow them to make a decision


2D Investigate the information on the Fitness Australia website. How do you know that the information you are gathering is reliable?


2E Check the information and ensure that the information you select to use is not contradictory or ambiguous



Manage Knowledge and Information